EXCHANGES, RETURNS, AND REFUNDS
There is an option for returns within 15 days of receipt with a one-time cost of €10
For us, it is essential that you are able to purchase OLUFSENkids items with guarantees and with total peace of mind.
Therefore, if you are not convinced of your purchase, you can return the product within 15 days of receipt with a one-time cost of €10, regardless of where you are located.
We will not accept the return of products that are not in the same condition in which they were delivered, or that have been used beyond the mere opening of the product, have stains from use, etc.
A refund will be issued once the product has been received and the satisfactory condition of the product has been verified.
To request a refund, please contact us by email at [email protected] and tell us:
– The reference number for your order.
– Reasons for requesting the return.
– Pick up address and hours.
It is only possible to process returns for products purchased at our olufsenkids.com online store.